Shipping Policy

Q. When will my order be sent?
A. Orders are dispatched Mon-Fri before 12 noon. Orders received after this time will be sent the following WORKING day. We do not ship orders at weekends or on bank holidays. We ARE NOT held responsible for delays in delivery.

Q. How will my order be sent?
A. We now use a courier service for UK MAINLAND ONLY.This service is nextday except for Western & Remote parts of Scotland, where delivery can be upto 2 days. This service is used only on orders over 500grams in weight. Lighter items e.g. a single tube of Hair Tint would be sent via Royal Mail. For other parts of the UK such as Northern Island,Isle of Wight, Jersey etc your order will be sent via Royal Mail.

Q. What will I be charged for delivery?
A. Delivery charges vary depending on weight, you can clearly track your delivery charge in the cart system.

Q. Can you ship orders overseas?
A. Yes, please choose your shipping option for your location from the payment screen.

Q. What if my ordered item(s) is not in stock?
A. On the extremely rare occasion an item(s) is out of stock you will be contacted by e-mail with an estimated delivery date.